We Listen. We Fix It. We Learn.
Your feedback makes us better. If something is not right, tell us. We take every complaint seriously and we will work with you to fix it.
Three Simple Steps
You do not need to fill out long forms. Just tell us what happened and we will take it from there.
Tell us
Call, email or use the form below. Tell us what happened and what you would like to happen next.
We review
We acknowledge your complaint within one business day and review it with the right team member.
We resolve
We work with you to fix it. If we cannot, we help you take it to the NDIS Commission.
Send Us Your Feedback
Compliments, complaints or suggestions — we want to hear them all.
Prefer to talk?
Not happy with our response?
You can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or visit ndiscommission.gov.au to make a complaint about our service. You can also ask us to help you do this.